A lady calls the library and I answer.
"Do you offer fax services?"
Whoa whoa whoa. Do we offer fax services? I don't know what to say, like we're some sort of fabulous establishment with a suite of fine offerings. "You make it sound so fancy." I exclaim to the lady.
Then I tell her all the things we do and don't have available around faxing. I guess one could call those fax services? Maybe? But it all seems a bit highfalutin to me. I mean, it's just a library. If the faxing part of our copier is working people are free to use it.
Sometimes people call and say something like "I'd like to speak to your research department."
"Oh, I'm sorry. We're a public library. I'll transfer you to one of the librarians upstairs who may or may not be competent and may or may not treat you like dirt."
Of course, every once in awhile it all goes great.
Which is maybe where people get the idea.
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