Friday, July 6, 2018
The automation services paradox
Here at my library we have an Automation Services Department. They are responsible for all our computers and our computer based and automated systems, like our big Automated Check In Machine. Unfortunately this department takes an unreasonably long time to fix anything, but they emphatically don't want us to fix anything ourselves even if sometimes we're pretty good at that.
This has created The Automation Services Paradox, which goes like this:
Rule 1: All computer and automation failures must be brought to the attention of the Automation Services staff, and all repairs must be effected by Automation Services staff.
Rule 2: The Automation Services Department is overtaxed. Please do not contact Automation Services staff with non emergencies.