Friday, July 18, 2014

The statistics of help

Today I will tell you a tiny game we played today at the service desk of my library.

Every once in awhile we have to fill out a survey sheet for our time at the front desk. It is a tally of Reference questions and Directional questions. Because there are a lot of people in a row to help sometimes, and because of the ambiguity and strange complexity of a surprising number of these interactions, it can be a little too hard to really keep proper track of these, or to take the whole thing very seriously, so we sort of guess.

And then today we did this:

Me: "Where is the survey sheet?"

My co-worker: "Here." (pointing).

Me: Makes one tick in the tally under "directional questions".
My co-worker: "What is the survey sheet?"

Me: "It's a sheet where we keep track of reference questions."

My co-worker: Makes one tick in the tally under "reference questions".

Then we repeated it until we had filled out the approximate number of directional and reference questions we would handle for two hours. 

Then we helped people.

No comments:

Post a Comment

If you were wondering, yes, you should comment. Not only does it remind me that I must write in intelligible English because someone is actually reading what I write, but it is also a pleasure for me since I am interested in anything you have to say.

I respond to pretty much every comment. It's like a free personalized blog post!

One last detail: If you are commenting on a post more than two weeks old I have to go in and approve it. It's sort of a spam protection device. Also, rarely, a comment will go to spam on its own. Give either of those a day or two and your comment will show up on the blog.