At the desk:
A library patron was looking for a book that was supposed to be on hold for him. There was a cart of unshelved books sitting nearby. He asked one of my colleagues "Can I just take a quick peep at this cart?'
My colleague replied "Yes."
I added, unbidden, "But there's a 14-second time limit."
A library patron came to the front desk. My desk partner asked, "Can I help you?"
The woman said, "I just wanted to use this stapler."
I held up a paper clip and a staple remover. "Would you like a staple remover or a paper clip?" I offered.
And then finally it came time for me to do it all alone. I was relieving a co-worker at the front desk to work an hour shift by myself with the public. After telling me about all the difficult people they had to deal with in their hour, my colleague departed, saying "Have fun."
"There's nothing else to do." I replied.
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