Having worked in a library for 30 years, I don't have many illusions about them. So it can be a bit surprising when people come in with highly inflated opinions of us.
"Hello." A patron on the phone says. "Can I talk to your biological research department?"
We don't have a biological research department, but there's a person sitting in a closet with a phone and a computer in it, upstairs, surfing the Internet, and they may be able to help.
Someone just came to me at the front desk and asked where our books on 1891 Chicago were.
Well, obviously we can't fit all of them in just this one huge building.
I didn't say that though. They didn't seem like they would think it was funny. So I sent them upstairs to see the person in the closet surfing the Internet.
They may be able to help. Stranger things have happened.
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