I suppose if this were a less sunshiney, stop-and-smell-the-roses kind of a blog, I could have devoted myself here to all Murphy's Laws all the time. The library I work at is the perfect breeding ground for the development of Murphy's Laws. So is the county my library belongs to. So it the country my county belongs to. So is the world my country- well, you get the picture.
So I try to ration my disillusionment. I employ new Murphy's Laws stintingly.
But the good news is that I have saved up enough of my precious disillusionment points for one new Murphy's Law. So today we rejoice in the presentation of this small bit of rueful despair.
This Murphy's Law was illuminated by a busy session on my library's phones, but it is not merely the result of a few brief, anecdotal examples. It checks out in the analysis of decades of customer service.
Here it is:
The complexity of a customer's problem on the phone is in direct proportion to how bad the connection is.
No comments:
Post a Comment
If you were wondering, yes, you should comment. Not only does it remind me that I must write in intelligible English because someone is actually reading what I write, but it is also a pleasure for me since I am interested in anything you have to say.
I respond to pretty much every comment. It's like a free personalized blog post!
One last detail: If you are commenting on a post more than two weeks old I have to go in and approve it. It's sort of a spam protection device. Also, rarely, a comment will go to spam on its own. Give either of those a day or two and your comment will show up on the blog.