Thursday, June 1, 2023

On being helpful


It was a busy day at my library as the people of Minnesota tried to beat the heat. Several of the older patrons eschewed our clever and relatively simple self check out kiosks in order to come have their books checked out personally, by me, at the front desk. Perhaps feeling guilty about burdening me they tried to be helpful, pushing books forward, handing them off, and other assorted nonsense that confuses the experience.

It led me invariably to this thought:

If you want to be helpful, there are the anonymous and wonderful self checkout machines over there. But if you're going to opt for the white glove experience, you're going to have to let all that go.

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